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Managing Up, Down, and Across
Managing Up, Down, & Across: Elevate Your Success
MD Works Leadership Training Course Catalog
Managing Up, Down and Across is the everyday tool for building better relationships, seeing what’s needed, and managing actions to get results. In today’s fast-paced society, learning the art of communication, relationship management, and anticipating needs at every level is essential to succeed in the workplace and maintain a sense of balance and control.
Testimonial
"As we continue our efforts to develop our supervisory talent, we reached out to Karen Jacobs with The Integrity Team, to facilitate a customized program for the agency. Over the course of four days, our managers, directors, and senior leaders spent time learning from one another and reviewing the core competencies our leaders need to enhance the supervisory experience in this field. As a seasoned and intuitive facilitator, Karen was able to create meaningful discussions and thoughtful break-out groups to challenge our continued growth. The feedback from our leaders about this experience was consistently positive, expressing appreciation for the dedicated time together and for Karen’s gift of engaging the entire audience. It has been a meaningful experience and we appreciate Karen’s ability to assist The Arc Baltimore in moving our goals forward."
Kathleen McNally Durkin
Chief Executive Officer
The Arc Baltimore
This all-day training workshop will teach participants the skills to set and manage expectations using effective communication to proactively identify what’s needed, and how to respond to others in a positive, win-win-focused manner. Skills covered will include “reading between the lines” to understand what isn’t said, understanding other’s perspectives and how it impacts you, as well as how to use this information to create the “Big Picture.”
Key Takeaways:
- Learning to recognize communication barriers and how to remove them
- Developing a listening strategy to understand the perspectives of others
- Building and maintaining working relationships using effective communication
- Learning practical steps to build and improve anticipation skills
- Identifying expectations of others and how to respond using planning and communication
- Learning to communicate your expectations with others to achieve goals
- Using communication to break down walls and barriers for effective relationships
Who should attend: People at any organizational level who want to improve communication with others to build rapport, understanding, and manage the expectations of others.
Facilitator: Karen Jacobs brings over 35 years of expertise in Training, Management, Marketing, Strategic Planning, Market Research, Leadership Coaching, and Process Improvement. She is CEO of The Integrity Team, Inc. a full-service training and coaching organization focusing on the growth of individuals and their organizations. She is an independent consultant for DuPont Sustainable Solutions. Previously, she was a Director with over 110 matrixed employees with a Fortune 200 Gas and Electric Public Utility. She has specific experience in leading organizational change, conflict resolution, problem-solving, and implementation of strategic service initiatives.