Data and Information Technology Services

What We’re Looking For: Rock Creek Foundation is seeking a Full-Time Bilingual Administrative Coordinator to join our team in Silver, Spring, MD! This position requires a high level of organization, a person-centered attitude, and excellent communication skills. Candidates should be responsible, reliable, have a good work ethic, the ability to work within a team, and access to a personal vehicle for business purposes. What You'll Get: Hourly Rate of $16.00 We offer excellent benefits, including medical, dental, vision, A 403(b) plan with company match, Paid sick and vacation days, An Employee Assistance Program (EAP), Wellness & Engagement Program, A companywide Employee Recognition Program, professional development, and growth opportunities. What You'll Do: Answers incoming telephone calls, determines purpose of callers, and forwards calls and voicemails to appropriate personnel or department. Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable. Answers questions about organization and provides callers with address, directions, and other information. Assists Program Team with making deliveries to residential homes Welcomes and monitors visitor access and issues passes when required. Receives, sorts, and routes mail, and maintains and routes publications. Performs other clerical duties as needed, such as filing, photocopying, and collating. Schedules the conference room for meetings as requested by personnel. Ensures reception area is tidy. Schedules intake assessments and completes with intake team, makes recommendations to appropriate team members, schedules consumer trial visits. Maintains departmental waitlist and sends appropriate admission decision forms. Conducts quarterly meetings with family members and assists with the development of family support services. Assists departments with development of virtual support services. Coordinates and plans large company events, such as Christmas parties and Family and Friends Day. What We Require: (2) year experience. High school diploma or general education degree (GED). Must have access to a personal vehicle for business purposes, and possess a valid driver’s license with less than two (2) points as well as current automobile insurance. Must be able to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities. We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. About Us: At Rock Creek Foundation, a subsidiary of The Sante Group, we believe that having a disability and/or a mental illness should not prevent anyone from having the opportunity to participate in everyday life. That’s why we have been pioneering the field of behavioral health services for the dually-diagnosed: people living with developmental disabilities as well as severe and persistent mental illness. We want to ensure that each person we serve can develop the skills they need to live as independently as possible, in their own communities and is able to realize his or her potential in ways that they could not do so before. The Sante Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values. The Sante Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Sante Group participates in E Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

All-Pro is looking for outstanding Call Center Representatives to work at one of our top clients and leaders for outsourcing solutions for higher education in Hunt Valley, MD Pay Rate: $15/hr Days/Hours: Training will last for 6-8 weeks on site in Hunt Valley. Once you have completed your in person training you will work remotely. Job Duties/Responsibilities: Answer calls and respond to emails. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Enter new customer information into system. Route calls to appropriate resource. Follow up customer calls where necessary. Document all call information according to standard operating procedures. Qualifications: Experience with Microsoft Office Must be able to work in a fast-paced environment Must be able to follow both written and verbal instructions Must have basic math skills (word problems, percentages, multiplying fractions) Must be able to write paragraphs to summarize conversations to your client (pre-assignment testing on this)

Entry level position involving the operation of data input. Perform general clerical assignments. Operate a computer to retrieve data and have a working knowledge of Microsoft Word, Access, and Excel The primary responsibility of the data pack entry clerk is to capture data from data packs in an effort to aide transit insurance adjusters in claims decision making. In addition, data pack entry clerks (s) are responsible for telephone inquiries, emails and other requests for assistance concerning data pack issues. Hours: Part-time hours, 20-25 hours per week Two (2) shifts available: (1) Day shift (2) Evening Shift Daily Job Duties The analyst accomplishes his/her task through a succession of procedures. These procedures are made up of the following steps: Receiving Data Pack Date stamp and sign all accompanying custody forms. Make copies for Claim files, Bus Divisions, Utilization Review, various Police Departments and Data Pack Team, etc. Documentation of chain of custody, e-mails, forms, records, etc. Entering pertinent information from custody forms into databases. Checking for additional losses to be addressed in databases. Qualifications Minimum Qualifications and Experience: High school diploma or GED equivalent from an accredited institution. At least one (1) year of experience in secretarial or clerical work involving typing. Demonstrates the ability to type accurately at a speed of not less than forty (40) words per minute. Valid MD Driver's License with zero points.

All-Pro is actively searching for a Liability Claims Supervisor for a Baltimore, MD area office. College degree is preferred. Prior supervisory experience is required. Qualified candidates must possess excellent communication and writing skills. This position has the opportunity for a hybrid work schedule for the right candidate. Duties will include: Supervise adjusters and administrative staff Perform daily diary on adjusters' claims Provide direction/guidance on claims Medicare compliance Ensure performance standards are exceeded Requirements: Bachelor's degree, or four or more years of equivalent work experience Legal claims adjusting experience Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details Excellent communication skills both verbal and written Great customer service skills Computer literacy, including MS Office, Word, Excel

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=70763&clientkey=E04C5104E0EB0FA80CA70BDEB1BEB0D0