ACRE Refresher

Facilitated by Penn-Mar Human Services Consulting

Participants must have successfully completed the 40-hour Basic Level ACRE course and received an ACRE certificate of Achievement prior to registering for this training.  


Wednesday 2/22 8:30 a.m. to 4:00 p.m.

Participants may choose to attend this training in person at Maryland Works or connect virtually using ZOOM.  A 45-minute lunch break will be provided, and participants may bring a packed lunch.

Registration Fee: $100 Members   $150 Non-Members     

All registrants will receive the ZOOM Meeting Webinar link and access to handouts one week prior to the training.


This one-day ACRE refresher training will provide a review of the core concepts, practices, and tools taught during Penn-Mar’s 40-hour Basic Level ACRE course with Emphasis on Customized Employment. All participants must have received an ACRE Basic Level certificate of Achievement prior to registering for this training. Time will be spent reviewing material in each of the following four ACRE modules: 

  • Application of Core Values and Principles of Practice
  • Assessment & Career Planning
  • Community Research & Job Development
  • Workplace & Related Supports

This training consists of lecture, in-class activities, as well as, sharing experiences, successes, and challenges with implementing the ACRE concepts, practices, and tools within your organization. 

If it has been a few years since you have taken the ACRE Course, this refresher training is for you!  

Facilitator: Kevin Walker has over 28 years of experience with Penn-Mar Human Services, and served in various direct support, managerial, and leadership roles before becoming the Director of Business Development.  Kevin spearheaded Penn-Mar’s Employment 1st initiative in 2009, and for the past 6 years has provided training and technical assistance to like-minded provider organizations.  Kevin is a certified Work Incentive Practitioner and a 2020 graduate of Leadership Baltimore County.  He is recognized as a subject matter expert on employment and serves on the Maryland Employment 1st leadership team.

Facilitator: Tricia Zeltwanger has been employed with Penn-Mar Human Services since 1991.  Tricia held the position of Contract Manager until 2012 when she took the position as a Job Developer.  Tricia’s vital role is to connect with our community through networking and developing employer partnerships.  Tricia is a 2014 graduate of Leadership York.  She created the York Business Networking Group and has served as its President since 2015.  Tricia is an Ambassador for the York County Economic Alliance and serves on the Board of Southern York County Business Association.  Tricia trains Penn-Mar new hires on Customized Employment and is passionate about the needs and goals of each employment seeker.  Tricia has demonstrated a high level of success in placing many employment seekers in community employment.

Please remember that anyone delivering Discovery, Job Development and Self-Employment Development supports after Employment Services are effective must have proof of competency in the best practices of Customized Employment as evidenced by completing and passing the Certified Employment Support Professional exam through the Association of People Supporting Employment First (APSE). The cost of the CESP exam is reimbursable by DDA until the new Employment Services rates become effective or the provider is fully billing in LTSS Maryland-DDA Module.



February 22nd, 2023
8:30 am - 4:30 pm


10270 Old Columbia Rd.
Suite 100
Columbia , MD 21046