Conflict Resolution

May 6, 2026

9 AM – 3 PM

Virtual

Registration Fees

Member: $140
Non-member: $190

In today’s fast-moving, high-accountability work environments, conflict is not a question of if but how effectively it is managed. When diverse perspectives come together, friction is natural. Left unaddressed, however, it can erode trust, weaken performance, and disrupt team cohesion.

This highly practical, solutions-focused training equips participants with modern, real-world strategies to prevent conflict before it escalates and resolve it with confidence when it does.

Rather than avoiding difficult conversations, participants learn how to step into them with clarity, emotional intelligence, and a structured approach that transforms tension into forward momentum.

What Makes This Training Different

This is not theory-based conflict management, it is a hands-on, scenario-driven experience designed to build immediate capability. Participants are encouraged to bring real workplace challenges into the session for guided application of tools, frameworks, and resolution strategies.

You will learn how to shift from reaction to resolution moving into a solution-oriented mindset that strengthens relationships and outcomes.

Key Outcomes & Skill Development

Participants will leave equipped to:

• De-escalate conflict with confidence, professionalism, and control
• Navigate emotionally charged conversations with clarity and composure
• Apply proven frameworks to prevent conflict from escalating
• Engage in solution-focused dialogue that builds mutual understanding
• Strengthen negotiation skills to balance emotional and operational needs
• Reframe difficult interactions into opportunities for collaboration
• Manage conversations toward productive, outcome-driven resolution
• Reduce workplace tension while preserving relationships and respect
• Create win-win solutions that support both individuals and the organization

Why This Matters Now

Workplace conflict is one of the most costly and disruptive forces in any organization, but it is also one of the most avoidable and transformable when leaders and teams are equipped with the right tools.

This session empowers participants at all levels to take ownership of conflict prevention and resolution building stronger teams, healthier communication, and more resilient workplace cultures.

Move from Conflict Reaction to Conflict Mastery

Equip your team with the skills to not only manage conflict but to transform it into clarity, alignment, and progress.

Facilitator /Coach: Karen Jacobs, PCC, MBA

Karen Jacobs has over 35 years of leadership and training expertise across organizational development, strategic planning, leadership coaching, and process improvement. As CEO of The Integrity Team, Inc., she has helped organizations strengthen performance and develop leaders at every level.

A former Director at a Fortune 200 gas and electric utility, Karen led over 110 matrixed employees and specialized in organizational change, conflict resolution, and strategic service initiatives. She also serves as a master facilitator and a certified professional certified coach.

Register for all courses on MD Works website – Training tab  https://mdworks.com/events/