Conflict Prevention and Resolution 

September 16th, 2025

9 AM – 3 PM

In-Person Only 

Location: Maryland Works

10270 Old Columbia Rd., Suite 100 Columbia, MD 21046

Member: $125     Non-member: $175

In today’s increasingly evolving and demanding work environment handling workplace conflict is an essential skill. When different groups of people works together, conflicting ideas and opinions are bound to arise, and unresolved conflicts can harm individuals, teams, and the organization.

Conflict at work can leave individuals feeling isolated and discouraged. It can create challenges for all those involved and result in hard feelings.

We can all hope for a more peaceful world. In our own working lives, we can turn this hope into reality. When we feel powerless in the face of conflict, it is reassuring to know that some things are within our control. We encourage individuals at all levels in the workplace to embrace the tools and techniques introduced in this training course to prevent conflict and achieve better resolution when it does occur.

Participants are encouraged to bring workplace conflict issues to the training program. Moreover, relevant examples and scenarios will be explored using the tools and techniques covered in this course. Shift your thinking into solution mode after being equipped to:

• Handle disgruntled employees
• Create interpersonal strategies for resolution
• Learn effective steps to handle conflict
• Manage the conversation for successful outcomes
• Approach the problem with mutual understanding
• Embrace a framework that works and learn techniques to reduce the tension and stress by diffusing the situation
• Understand the power of negotiation to balance the emotional impact
• Seek to create a wining endgame

Facilitator: Karen Jacobs brings over 35 years of expertise in Training, Management, Marketing, Strategic Planning, Market Research, Leadership Coaching, and Process Improvement. She is the CEO of The Integrity Team, Inc. a full-service training and coaching organization focusing on the growth of individuals and their organizations. She is an independent consultant for DuPont Sustainable Solutions. Previously, she was a Director with over 110 matrixed employees with a Fortune 200 Gas and Electric Public Utility. She has specific experience in leading organizational change, conflict resolution, problem-solving, and implementation of strategic service initiatives.